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Bio-First Help Center (United States)

We've got you - we can help resolve this situation for you fast! ⚡️

Our best product is our UltraSensitive Skin Rescue Lotion.
Simply apply it as often as you can through the day to give your hands the care they need 💜. 

2 Winning Tips:
- Your hands are distressed, be sure to patch test first for sensitivity prior to wider application.
- If you're hands aren't super sensitive but rather just over dry & damaged from all that hand washing, you could pair with our Manuka Skin Saver overnight for that manuka honey 🐝 powered boost.

My hands are irritated/dry/itchy/red/sore. Help?!

Skin Rescue Lotion or Manuka Skin Saver? 

Bio-First lives by its ethos of science by nature when choosing our natural ingredients. We make sure we do the research so you don't have to. Read more about our Ingredient Ethos.

Further information on our Hero Ingredients 🍃 is here.

All of our formulations are Australian Certified Toxic Free and Think Dirty Verified. 🏅

What type of ingredients do you use?

Our 60 Day Results Guarantee means you have nothing to lose, and everything to gain. 👌
If you're not satisfied with the results within 60 days, return the remedy for a refull refund (minus shipping feee, if applicable) or exchange for a more suitable alternative.

Please email hello@bio-first.com with your Return request that includes the following information:

Order number
Item(s) to return
Reason for return (we really value your opinion and any feedback that might help us improve)

Full Policy here

How do I make a return? 

We offer fast, free shipping worldwide! ✈️
We ship from Dallas, TX 

USA
- 1-4 business days
- FREE for all orders over $50

International
- 7-30 business days
- Free orders over $119
- $25 orders under $119

Full Policy here 🍃

Do I get Free Shipping?

Thank you for your order. You will soon receive an email notification with your tracking details. If ordered before 12pm CT, you order will dispatch same day. Cheers, Bio-First

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